Customer-entered text fields are commonly used to collect information such as names, engraving text, monograms, gift messages, and other personalization details directly on product pages. These fields are typically stored as line item properties, allowing merchants to review the information after an order is placed. Shopify's developer documentation confirms that line item properties can capture custom information submitted through product forms and attach it to individual order items.
For stores selling personalized products, knowing exactly where this information appears is essential for accurate fulfillment and a smooth production workflow.
In this guide, we'll explore where customer-entered custom text values appear in Shopify orders and how merchants can access them both within Shopify and through Easify Custom Product Options.
Key Takeaways
-
Customer-entered text values are typically stored as line item properties attached to individual products within an order.
-
Merchants can view these values directly from the Shopify order details page.
-
Easify Custom Product Options also allows merchants to export order data, including customer-entered options, into a spreadsheet for easier fulfillment management.
-
Exporting option data can be especially helpful for stores handling large volumes of personalized orders.
What Are Customer-Entered Custom Text Values?
Customer-entered custom text values are pieces of information that customers enter before adding a product to their cart.
Common examples include:
-
Custom names
-
Gift messages
-
Product measurements
-
Special instructions
-
Order notes attached to a product
These types of customer-entered values are commonly collected through personalization fields on Shopify product pages. If you're looking to let customers add names, monograms, gift messages, or other custom text before purchasing, check out our guide on How to Add a Personalization Option to a Shopify Product.
Where Do Customer-Entered Custom Text Values Show Up on Shopify Orders?
The exact location depends on how the information is being reviewed.
Most merchants use one of the following methods:
-
View the information directly inside Shopify orders.
-
Export order data through a product options app such as Easify Custom Product Options.
Method 1: View Custom Text Values in the Shopify Order Details Page
The most common place to find customer-entered text values is directly within the order details page in Shopify Admin.
Step 1: Open Shopify Admin
Log in to your Shopify admin dashboard.
Step 2: Go to Orders
From your Shopify admin, click Orders in the left-hand menu. Then, locate and open the order you want to review.
Step 3: Open the Order
Click the order number you want to review.
Step 4: Review the Product Line Items
Under the purchased product, Shopify displays the associated line item properties submitted by the customer.
For example:
-
Custom Name: Ariel
-
Letter Style: Plain Gold
Shopify stores these values directly with the product line item, making them available during fulfillment and production.
Method 2: View Customer Text Values Using Easify Product Options
For stores managing many personalized orders, reviewing each order individually can become time-consuming.
Easify Custom Product Options provides an additional way to access option data by exporting orders with all associated customer selections into a spreadsheet.
This makes it easier to review customization requests across multiple orders at once.
Step 1: Open Shopify Admin
Log in to your Shopify store.
Step 2: Open the Orders Section in Easify Custom Product Options
Navigate to the Easify Custom Product Options dashboard and open the Orders section.
Step 3: Export Orders with Options
Choose the option to export orders containing product options and customer-entered information.
The app will generate a spreadsheet file containing both order data and customization details.
Step 4: Open the Exported Spreadsheet
After exporting, open the file.
Within the spreadsheet, merchants can view a comprehensive set of order information, including:
-
Lineitem Attribute Value
-
Lineitem Attribute Key
-
Billing Address
-
Billing Name…
This consolidated view can significantly simplify fulfillment workflows, especially for merchants handling personalized products such as engraved jewelry, custom apparel, made-to-order gifts, or print-on-demand products.
Instead of opening orders one by one, fulfillment teams can review all customization details in a single spreadsheet.
Final Thoughts
Customer-entered custom text values are typically stored as line item properties and can be viewed directly from the Shopify order details page. For many merchants, this is sufficient for reviewing personalization requests and fulfilling orders accurately.
However, as order volume grows, exporting customization data into a spreadsheet can provide a more efficient workflow. Tools such as Easify Product Options allow merchants to organize customer-entered values alongside order, product, and shipping information, making personalized order management significantly easier.